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Our Shipping & Return Policy

We are a company dedicated to excellent customer service and we would like the opportunity to serve your needs to purchase the products that are right for you.  This is why we offer free shipping on 90% of our products within the U.S. and territories.  Please review our return policy for Beauty & Cosmetic, Fragrance and Skincare products. 

Shipping Policy

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Thank you for shopping with The LaSane Company TLC-LLC. We are committed to providing our customers with exceptional service and timely delivery of our products. Please review our shipping policy below:

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1. Free Shipping:

  • We are pleased to offer FREE shipping on most of our products to most U.S. locations.

  • The estimated delivery time for free shipping is within 5-7 business days from the time of placing your order.

  • Please note that the processing time (the time it takes to prepare and pack your order before shipping) can take 1-2 business days.

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2. International Shipping:

  • We do offer international shipping. However, there are some international locations outside the continental U.S. where shipping charges apply. The fees will be calculated at checkout based on the size, weight, and destination of the order.

  • The estimated delivery time for international orders varies by location but generally falls within 10-15 business days.

  • International customers are responsible for any customs, duties, or taxes imposed by their respective countries.

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3. Excluded Products:

  • Some products might be exempt from the free shipping offer due to size, weight, or special handling requirements. Such products will be clearly labeled on their product page, and applicable shipping fees will be displayed at checkout.

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4. Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email that contains tracking information.

  • You can use the provided tracking number to monitor the delivery status of your order.

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5. Address Changes & Delays:

  • If you need to change the shipping address after your order has been placed, please contact us immediately. While we will do our best to accommodate the change, we cannot guarantee that we can update the address once the order has been processed or shipped.

  • The LaSane Company TLC-LLC is not responsible for shipping delays caused by unforeseen circumstances, such as natural disasters, strikes, or customs-related issues.

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6. Returns & Exchanges:

  • Please refer to our Return & Exchange Policy for information on returning products or receiving a refund.

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Conclusion:

We strive to ensure that your products reach you in perfect condition and within the specified delivery time. Should you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team.

Thank you for choosing The LaSane Company TLC-LLC. We value your business and look forward to serving you again!

Store Returns

The LaSane Company TLC-LLC: Return Policy

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Introduction

At The LaSane Company, customer satisfaction is our top priority. We understand that there may be instances where you need to return an item. Please carefully read our Return Policy below to ensure a smooth and hassle-free return process.

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1. Return Eligibility 

  • All non-skincare and cosmetic Items must be returned within 30 days of receipt.

  • Items must be unused, in original packaging, and in the same condition that you received them.

  • Proof of purchase must be provided.

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2. Obtaining a Return Code

Before shipping your return, please contact our Customer Service Team at [shop-support@tlctoyou.com] to obtain a unique Return Code. Returns shipped without a valid Return Code will not be accepted.

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3. Return Shipping

  • Once you receive a Return Code, please securely pack the item in its original packaging and clearly mark the Return Code on the outside of the shipping box.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to an error on our part.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

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4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

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5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [shop-support@tlctoyou.com].

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6. Non-Returnable Items

  • Gift cards, perishable goods, and some health and personal care items cannot be returned.

  • Any item returned more than 30 days after delivery is non-returnable.

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7.  Exceptions

Some products have different policies or requirements associated with them. If applicable, these will be mentioned alongside the product description on our website.

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8.  Returns & Exchanges for Skincare and Cosmetic Products:

Due to the nature of skincare products, returns or exchanges are only accepted for products that arrive damaged or in the event of an error on our part. Any issues must be reported within [14] days of receiving the product.

 

9. Contact Us

For more information about our return policy or to obtain a Return Code, please contact us at:

Email: [shop-support@tlctoyou.com] Phone: [‪(413) 354-4852]

We're here to assist you and ensure your satisfaction with every purchase.

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